Welcome to HUGMYFEET™. These Terms and Conditions govern your use of our website, https://hugmyfeet.com, and the purchase of products from HUGMYFEET™. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our website.
1. Company Information
HUGMYFEET™ Ltd is a company registered in England UK.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
3. Products and Descriptions
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product you purchase is not as described, your sole remedy is to return it in unused condition.
If a HUGMYFEET™ product is inadvertently listed at an incorrect price, we reserve the right to cancel or refuse any orders placed for that item, regardless of whether the order has been confirmed or your credit card has been charged. This policy applies to all such pricing errors. In cases where your credit card has already been charged and the order is subsequently canceled, HUGMYFEET™ will promptly issue a refund to your credit card for the amount charged in error.
4. Ordering and Payment
• Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shopify Pay, Apple Pay, and Amazon Pay.
• Order Confirmation: Once your order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order.
• Acceptance of Order: We reserve the right to refuse or cancel any order for any reason, including availability, errors in pricing or product information, or suspected fraud.
5. Pricing and Taxes
All prices are listed in GBP unless otherwise stated. Prices are subject to change without notice. For international orders, you may be responsible for import duties, taxes, and customs fees.
6. Shipping and Delivery
• Processing Time: Orders are typically processed within 1-3 business days.
• Delivery: Shipping times vary depending on the destination. Estimated delivery times will be provided at checkout.
• International Shipping: International customers are responsible for any applicable customs duties or import taxes.
• Delivery Issues: We are not liable for delays due to events beyond our control, such as customs delays or postal strikes.
7. Returns and Refunds
• Return Policy: You have the right to cancel your order within 14 days of receiving your goods. Items must be unworn, unwashed, and in original packaging.
• How to Return: To initiate a return, contact us at support@hugmyfeet.com with your order number.
• Refunds: Refunds will be processed within 14 days of receiving returned goods. Original shipping fees are non-refundable. Shipping fees will be paid by customers.
• To initiate a money-back dispute, customers must first contact our customer service team. Please note that customers are responsible for covering the return shipping costs, as HUGMYFEET™ does not reimburse this fee. Once the returned product is received, it will undergo a thorough inspection to ensure it meets our return standards, with the final assessment made at our full discretion. We reserve the right to approve or deny any refund request based on this evaluation. If the product satisfies our return criteria, the refund will be processed accordingly. However, if the product does not meet our standards, the refund request will be declined.
8. Limitation of Liability
To the fullest extent permitted by UK law, HUGMYFEET™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Website. Our total liability to you for any claim shall not exceed the amount paid for the product in question.
9. Intellectual Property
All content on our Website, including text, images, logos, and designs, is the property of HUGMYFEET™ and is protected by UK copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent. HUGMYFEET™ IS A REGISTERED TRADEMARK.
10. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).
11. Governing Law and Jurisdiction
These Terms are governed by and construed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the updated Terms.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
HUGMYFEET™ Ltd
Email: support@hugmyfeet.com
Phone: +44 7387 280090
Registered Address: 12 Jenner Ave, London W3 6EQ
Thank you for choosing HUGMYFEET!