Effective Date: [12-02-2025]
At HUGMYFEET™ Ltd, your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit https://hugmyfeet.com or purchase products from us. We are committed to ensuring your data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
HUGMYFEET™ Ltd is a company registered in England and Wales under company number [15992546], with its registered office at [12 Jenner Ave, London W3 6EQ]. For data protection purposes, we are the data controller responsible for your personal data.
2. What Data We Collect
We collect various types of personal data to provide and improve our services:
• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details and other payment methods (processed securely via third-party payment processors).
• Technical Information: IP address, browser type, device information, and cookies.
• Order History: Products purchased, order details, and preferences.
• Communication Data: Any information you provide when contacting our customer service team.
3. How We Use Your Data
We process your personal data for the following purposes:
• To process and fulfill your orders, including payment, shipping, and delivery.
• To communicate with you regarding your orders, returns, or customer service inquiries.
• To improve our Website, products, and services.
• To send marketing emails or promotions (only if you have opted in).
• To comply with legal obligations, such as tax and accounting regulations.
• To detect, prevent, and address fraud, unauthorized transactions, and other illegal activities.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
• Contractual Necessity: To fulfill our contract with you (e.g., processing your orders).
• Legitimate Interests: To improve our services and provide you with relevant information.
• Legal Obligation: To comply with legal requirements.
• Consent: When you have explicitly agreed to receive marketing communications.
5. How We Share Your Data
We do not sell your personal data. However, we may share your information with trusted third parties to facilitate our services:
• Payment Processors: To handle transactions securely.
• Shipping Providers: To deliver your products.
• IT and Marketing Service Providers: To support our website operations and marketing campaigns.
• Legal Authorities: If required by law, legal proceedings, or regulatory obligations.
All third parties are required to process your data in compliance with UK GDPR and ensure its security.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. When your data is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where appropriate.
• Right to Restrict Processing: Request restriction on how we process your data.
• Right to Data Portability: Request the transfer of your data to another service provider.
• Right to Object: Object to the processing of your data for marketing or other purposes.
• Right to Withdraw Consent: Withdraw your consent at any time if processing is based on consent.
To exercise these rights, contact us at support@hugmyfeet.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you use our site and allow us to personalize content. You can manage your cookie preferences through your browser settings.
10. International Data Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in compliance with UK GDPR.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised Effective Date. We encourage you to review this policy regularly.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
HUGMYFEET™ Ltd
Email: support@hugmyfeet.com
Phone: +44 7387 280090
Registered Address: 12 Jenner Ave, London W3 6EQ
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK’s data protection authority.
Thank you for trusting HUGMYFEET ™ with your personal information.