Shipping And Orders
• How Do I Update My Shipping Address?
HUGMYFEET™ is committed to ensuring you have the best experience with us! If you need to modify your shipping address, please get in touch with us right away. While we'll make every effort to update your details, our rapid processing times mean we can't always promise changes or cancellations once an order is underway. We appreciate your understanding and support!
For any questions or help, feel free to email us at info@hugmyfeet.com or call us at 0800 112 5506. Our team is ready and happy to assist you!
• How Do I Cancel or Change My Order?
We strive to process and ship your order as quickly as possible. Once your order is submitted, we’re unable to make any modifications. Please double-check your selected items and shipping address before completing your purchase. If you have any questions or need help, we recommend reaching out to our customer support team via email, phone, or chat before placing your order.
Have questions or need support? Contact us at contact@hugmyfeet.com or give us a call at 0800 112 5506. We're always here to assist you!
• Why Am I Being Charged an International Shipping Fee?
We’re dedicated to delivering your orders quickly and affordably. To achieve this, we partner with reliable shipping and logistics providers who offer strong fulfillment networks across multiple regions.
In some areas with limited coverage, shipping costs may be slightly higher. However, we’re always working to grow our network of trusted carriers to provide you with the most cost-effective shipping solutions.
We understand how important affordable shipping is to our customers, and we’re committed to offering the best possible rates. Our shipping partners are ROYAL MAIL, DPD, DHL, UPS, and FedEx.
If you need help or have any questions, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. Our team is always ready to help you!
• What Countries Do You Ship To?
At HUGMYFEET™, we take pride in designing, processing, and packaging all of our products right here in the United Kingdom and Canada. Due to increasing demand from our international customers, we’re thrilled to share that we now offer shipping to multiple countries worldwide, including the United States, Canada, Australia, and various destinations across Europe.
We collaborate with trusted couriers and logistics teams to ensure you get the most competitive shipping rates and fast delivery times. To view the shipping options and costs for your area, simply add your desired items to the cart and head to the checkout page.
Keep in mind that delivery times and shipping fees may differ based on your location. We recommend selecting the option that best fits your timeline and budget.
If you have any questions or need support, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. Our team is always happy to help you!
• How Do I Track My Order?
After your order is dispatched from our main warehouses in the United Kingdom or North America, you’ll receive a confirmation via email or text with a tracking link—provided you’ve opted in for shipping notifications at checkout. You can also track your order, view your order history, and check the status of your shipments anytime.
If you have any questions or need assistance, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. We're always here to help!
• How Long Does Shipping Take?
HUGMYFEET works with reliable shipping providers such as UPS, Canada Post, DPD, DHL, and Royal Mail to ensure your packages arrive safely and on time.
Orders are processed within 2-3 business days, and delivery usually takes between 5-10 business days, depending on your location. While we choose the quickest shipping options, occasional delays may occur due to unforeseen circumstances beyond our control.
As soon as your order ships, you’ll receive a tracking number via SMS or email from either UPS, Canada Post, DPD, DHL, or Royal Mail. To avoid delivery issues, please double-check your shipping information, including postal codes and apartment numbers, before completing your purchase.
If you have any questions or need further assistance, don’t hesitate to contact us at support@hugmyfeet.com or call us at 08001125506. We’re here to help!
Returns, Exchanges, and Refunds
• What Should I Do If I Receive the Wrong Item?
If you receive an item that doesn’t match your order, we’re here to make it right! Please contact our customer support team as soon as possible with your order number and a photo of the incorrect item. We’ll quickly review the issue and arrange for the correct product to be sent to you or provide further solutions.
• Steps to follow:
a) Snap a clear photo of the item(s) you received along with the package, ensuring your name is visible.
b) Attach the photo(s) to an email and include a brief description of the issue. Send it to us, and we’ll take care of the rest!
Kindly be aware that if we are not contacted within five days of your delivery date, we may not be able to address any issues related to your order.
Your satisfaction is our priority, and we appreciate your understanding as we resolve the issue. For assistance, reach out to us at support@hugmyfeet.com or call us at 08001125506. We're always ready to help!
• My Order Arrived Damaged
At HUGMYFEET™, we carefully process and package your orders before handing them off to trusted carriers like UPS, Canada Post, DPD, Royal Mail, and DHL for delivery. If your order arrives damaged or incorrect, please get in touch with us within five days of receiving your package. Be sure to include a clear photo of the item and its original packaging.
Please note that we may not be able to offer replacements for products that have been washed or show signs of use. Additionally, if you reach out after the five-day period, our ability to resolve the issue may be limited.
If you need help or have any questions, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. We’re always here to assist you!
• How Do Exchanges Work?
At HUGMYFEET™, we are dedicated to maintaining the highest standards of product quality and hygiene. For this reason, we do not resend or restock any items that have been previously handled, even if they remain unopened.
That said, we want to ensure you’re completely satisfied with your purchase. If you experience any issues with your order, please contact us within 14 days of receiving it. To help us address your concern, kindly provide a photo of the item, along with a brief description of the problem. Make sure the photos include the product in its original packaging and the shipping label with your name visible.
Please note that we may not be able to assist with requests submitted after the 14-day period.
Please note it's Important: Our fulfillment center processes and ships orders within 24-48 hours of purchase. If you’d like to modify your order and it hasn’t been shipped yet, contact our customer support team immediately. While we’ll do our best to accommodate your request, we cannot guarantee changes once the order is in processing.
If you need any help or have further questions, don’t hesitate to reach out to us at support@hugmyfeet.com or call us at 0800 112 5506. Our team is always ready to assist you!
• What is your refund policy?
Because of the personal nature of our products, we are unable to accept returns or exchanges and do not offer refunds. At HUGMYFEET™, we prioritize quality control and product integrity. To uphold these standards, every item is shipped directly from our fulfillment centers to our customers without third-party handling.
To maintain our commitment to product safety and hygiene, we ensure that no items are redistributed once they have left our facility, even if they remain unopened.
However, we recognize that issues can occasionally occur. If you encounter any problems with your order, we’re here to help. Please contact us within 10 days of receiving your package so we can assist you promptly.
In cases where an item arrives damaged or defective, reach out to our customer service team within the 14-day window. Include clear photos of the product, showing any issues, along with the original and shipping packaging. Your name must be visible in the images to process your claim. Requests made after the 14-day period may not be eligible for resolution.
For any questions or assistance, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. Our team is always happy to help!
• What Is Your Return Policy?
At HUGMYFEET™, we take pride in delivering products that meet the highest standards of quality and care. Due to the personal nature of our items, we are unable to accept returns or exchanges. All products are shipped directly from our fulfillment centers to ensure they remain untouched and in perfect condition.
To uphold our commitment to product integrity, we do not resend any items that have been previously handled, even if they remain unopened.
That said, we’re dedicated to resolving any issues you may encounter. If you have any concerns about your order, please reach out to us within 14 days of receiving your package.
To help us address the issue, send a photo of the product along with a brief description of the problem. Be sure to include images of the item in its original packaging, as well as the shipping label, with your name clearly visible.
Please keep in mind that we may not be able to process requests submitted after the 14-day window.
Please read it's important: Orders are processed and shipped within 24-48 hours after being placed. If you need to make changes to your order before it ships, contact our customer support team as soon as possible. While we’ll do our best to accommodate your request, we cannot guarantee changes once processing has begun.
If you have any questions or need assistance, don’t hesitate to contact us at support@hugmyfeet.com or give us a call at 0800 112 5506. We’re always here to help!
• Can I return Items?
At HUGMYFEET™, we are committed to delivering products that meet the highest standards of quality and care. Because of the personal and sensitive nature of our items, we do not accept returns or exchanges. All products are shipped directly from our fulfillment centers to ensure they are untouched and handled exclusively by our team before reaching you. To protect the integrity and hygiene of our products, we do not reship or reuse any items that have been previously handled, even if they remain unopened.
That being said, we understand that issues can occur. If you experience any problems with your order, we’re here to help. Please get in touch with us within 14 days of receiving your package to allow us to assist you promptly.
For us to resolve your concern, kindly provide a clear photo of the product you received, along with a short description of the issue. Make sure the photos include the item in its original packaging, as well as the shipping packaging with your name clearly visible.
Please be aware that requests made after the 14-day window may not be eligible for resolution.
Please read it is important: Orders are typically processed and dispatched within 24-48 hours of being placed. If you need to modify your order before it ships, contact our customer support team immediately. While we will do our best to accommodate changes, we cannot guarantee modifications once processing has begun.
If you have any questions or need support, don’t hesitate to reach out to us at support@hugmyfeet.com or call us at 0800 112 5506. Our team is always here to assist you!
PRODUCTS AND SIZING
• Is It Safe to Wear Compression Socks While Sleeping?
Our compression socks offer a light pressure level of 12-15 mmHg, designed for comfortable, all-day wear. For the best experience, we suggest wearing your HUGMYFEET™ Compression Socks during the day and removing them before bedtime.
With HUGMYFEET™, you’ll benefit from gentle compression that supports circulation and comfort throughout the day. However, it’s recommended to take them off at night to allow your legs to relax and promote natural blood flow while you sleep—unless your doctor advises otherwise.
If you have any questions or need further assistance, don’t hesitate to contact us at support@hugmyfeet.com or call us at 0800 112 5506. We’re always happy to help!
• Coming soon to our collection! Surprise Socks! But what exactly are they?
Surprise socks add a fun twist to your shopping experience, as you won’t know the exact design or pattern until you open the package. Each pair is randomly chosen from our unique selection, bringing a delightful and unexpected addition to your sock collection. It’s the perfect way to add some excitement and variety to your wardrobe!
Stay tuned for the launch and get ready to enjoy the surprise!
• How to Care for Your HUGMYFEET Socks?
To keep your HUGMYFEET socks in top condition, we recommend hand washing them in cold water. If hand washing isn’t convenient, you can safely machine wash them on a gentle cycle with cold water.
Keep in mind that the unique materials used in our socks may result in slight shrinkage after the first wash, no matter the method. This is a one-time occurrence and will not affect the fit in future washes.
HUGMYFEET™ Drying Guidelines
When it comes to drying, you can either air dry your socks or use a dryer. For those using a dryer, we suggest selecting a low-heat setting to help maintain the fabric’s quality and extend the life of your socks.
• What are HUGMYFEET™ Compression Socks?
HUGMYFEET™ Compression Socks are crafted to provide all-day comfort while supporting leg health. They apply light, and consistent pressure to enhance blood flow, helping to ease swelling, reduce fatigue, and improve overall leg vitality. Designed to fit calves up to 18 inches, these socks are easy to slip on and wear throughout the day.
The padded soles offer exceptional softness, breathability, and moisture control, keeping your feet cool and dry in any condition. Perfect for those on their feet for long hours or anyone looking to improve circulation, these socks combine function with comfort for everyday wear.
• Where Are HUGMYFEET™ Socks Made?
The Journey of HUGMYFEET™ Socks
Our HUGMYFEET™ socks begin with our creative team, who carefully develop the bold and stylish designs that make our products stand out.
Once the designs are complete, production kicks off. We use a unique combination of premium fabrics sourced globally to ensure durability, comfort, and style. Each material is chosen with care to uphold the quality you expect from HUGMYFEET™.
After the socks are made, they are sent to our fulfillment centers in North America and the United Kingdom. Here, every pair undergoes thorough quality checks to guarantee they meet our standards. From there, we manage all order processing internally and ensure your HUGMYFEET™ socks are delivered straight to your door, ready for you to enjoy.
Website and Checkout
• How Can I Get in Touch with HUGMYFEET™ Customer Support?
For any inquiries or assistance, you can contact HUGMYFEET™ customer service by emailing us at support@hugmyfeet.com. Alternatively, you can reach our support team directly by calling 08001125506. Our team is dedicated to providing prompt and helpful responses to ensure your satisfaction.
• What is the Reason for the International Charge on My Credit Card?
Some customers have observed unexpected international transaction fees on their credit card statements after purchasing with HUGMYFEET™. These fees are generally low and may result from your bank processing the payment as an international transaction. This can occur if your bank operates outside of the country where HUGMYFEET™ is based, though such charges may still apply in certain cases regardless of the bank's location.
It’s important to clarify that HUGMYFEET™ does not apply, manage, or receive any portion of these fees. They are imposed solely at the discretion of your bank or credit card issuer. For a detailed explanation or to dispute the charge, we recommend contacting your financial institution directly.
• How Does HUGMYFEET™ Stand Out from Other Sock Brands?
HUGMYFEET™ is proud to be the first British company specializing in fancy non-binding and compression socks, bringing style and functionality to a market that often lacks variety. We operate across North America and Europe, with a strong presence in the United Kingdom, ensuring that our products meet the highest international standards. Our socks are crafted with top-quality materials, offering exceptional compression that promotes healthy circulation while providing unmatched comfort. Designed with both aesthetics and functionality in mind, HUGMYFEET™ socks deliver the perfect balance of medical-grade support and stylish design, making them a standout choice for individuals seeking both health benefits and modern fashion.
• Which Payment Methods Are Available?
You can complete your purchase using a variety of payment options at our online checkout. We accept major credit cards such as Visa, Mastercard, American Express, and Discover, along with PayPal for secure transactions. For a faster checkout experience, we also support Shopify Pay, Apple Pay, and Amazon Pay.
If you’d rather place your order by phone, our customer service team is available to guide you through the process.
Product and Quality
OUR MISSION: At HUGMYFEET™, our mission is to revolutionize diabetic foot care by combining medical-grade compression with exceptional comfort and stylish design. As a proud British brand, we are committed to providing high-quality, innovative socks that support healthy circulation, reduce discomfort, and empower individuals to live confidently and comfortably. We strive to set new standards in foot care by offering products that not only meet the highest health and safety requirements but also reflect the style and individuality of our customers across the UK, Europe, and North America.
OUR VISION: At HUGMYFEET™, our vision is to become the leading global provider of stylish, high-performance non-binding and compression socks, redefining how foot care products are perceived and experienced. We aim to bridge the gap between healthcare and fashion, offering products that deliver both therapeutic benefits and modern designs. As a pioneering British brand, we are dedicated to expanding our reach across the UK, Europe, and North America, fostering a community where individuals with diabetes feel supported, confident, and empowered in every step they take.