Returns and Refunds
• Return Policy: You have the right to cancel your order within 14 days of receiving your goods. Items must be unworn, unwashed, and in original packaging.
• How to Return: To initiate a return, contact us at support@hugmyfeet.com with your order number.
• Refunds: Refunds will be processed within 14 days of receiving returned goods. Original shipping fees are non-refundable. Shipping fees will be paid by customers.
• To initiate a money-back dispute, customers must first contact our customer service team. Please note that customers are responsible for covering the return shipping costs, as HUGMYFEET™ does not reimburse this fee. Once the returned product is received, it will undergo a thorough inspection to ensure it meets our return standards, with the final assessment made at our full discretion. We reserve the right to approve or deny any refund request based on this evaluation. If the product satisfies our return criteria, the refund will be processed accordingly. However, if the product does not meet our standards, the refund request will be declined.